Cancellation/Refund Policy

Refund and Order Cancellation Policy

Last Updated: May 25, 2023

Thank you for shopping at Nani's Potion. This Refund and Order Cancellation Policy explains the terms and conditions regarding refunds and order cancellations for products purchased through (the "Website"). By placing an order and making a payment, you agree to be bound by the terms outlined in this policy.

1. Refunds:

At Nani's Potion, we strive to provide high-quality products and exceptional customer service. However, please note that all sales are final, and refunds are generally not allowed. We do not offer refunds or exchanges for any products purchased through our Website, except in the case of damaged or defective items.

2. Order Cancellation:

2.1 Timeframe:
If you wish to cancel an order, you may do so within 2 hours of making the payment. Orders cannot be canceled after this 2-hour window has elapsed.

2.2 How to Cancel:
To cancel an order, please contact our customer support team by email or through the contact information provided on the Website. Please include your order details, including the order number, in your cancellation request.

2.3 Cancellation Confirmation:
Upon receiving your cancellation request within the specified timeframe, we will review and confirm the cancellation of your order. If the cancellation is successful, we will process a refund for the full amount paid, excluding any applicable transaction fees.

3. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. We may require photographic evidence or other relevant information to assess the issue. If the item is deemed to be damaged or defective, we will arrange for a replacement or offer a refund at our discretion.

4. Changes to Orders:

Once an order has been placed and the payment has been processed, changes to the order (including product selection, quantity, or shipping address) cannot be made. We encourage you to carefully review your order before making the payment.

5. Non-Delivery:

In the event that you do not receive your order within the estimated delivery timeframe, please contact our customer support team. We will investigate the issue and take appropriate action to ensure a satisfactory resolution.

6. Contact Us:

If you have any questions, concerns, or inquiries regarding our Refund and Order Cancellation Policy, please contact us at:

Nani's Potion

Please note that this Refund and Order Cancellation Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

By placing an order and making a payment on our Website, you acknowledge that you have read, understood, and agreed to abide by this Refund and Order Cancellation Policy.